E-Filing Best Practices: Navigating the CPSC Product Certification Process

Chris Goller is the Manager of Client Services and Global Programs for QIMA. He has been in the consumer products industry for 14 years. During his last 8 years with QIMA, he has been responsible for managing a team of customer service professionals focused on delivering outstanding service to some of QIMA's key global clients. Additionally, Chris himself serves as the primary US point of contact for several major global lab testing clients, providing oversight to ensure client's needs are met and programs are successfully executed. He has a Bachelor of Science in Sports Marketing with a minor in Business from Indiana University.

Arthur Laciak is the eFiling Program Specialist in the Office of Import Surveillance at the U.S. Consumer Product Safety Commission (CPSC). In this role, he is leading an initiative to develop a Partner Government Agency (PGA) Message Set that will collect certificate data at the time of import. He has a Bachelor of Arts in Political Science, Mathematics, and German from the University of Notre Dame and a Master of Public Policy from the George Washington University.